Spare Parts
At CODEL, we are committed to ensuring the longevity and optimal performance of our products. As part of our service, all CODEL products come with a comprehensive 12-month return-to-base warranty, providing peace of mind in the event of unforeseen issues. This warranty is just one way we strive to support our customers by delivering reliable solutions that keep your operations running smoothly.
To maintain the efficiency and reliability of your instruments, we strongly encourage our customers to keep a stock of consumables that require replacement annually or as they reach the end of their normal lifespan. Proactively managing spare parts inventory helps to prevent unnecessary wear and tear, ensures your equipment performs at its best, and minimizes downtime that could otherwise disrupt your operations.
While CODEL instruments are designed and manufactured to the highest quality standards, we recognize that the need for replacement parts can still arise. When a part is required, it is often critical to obtain it quickly to avoid production delays or costly shutdowns. Our priority is to act swiftly to source and deliver the necessary spare parts, minimizing any impact on your business. However, availability is subject to current stock levels, which is why we recommend maintaining a stock of essential parts that could cause downtime if unavailable.
At CODEL, our mission is to provide you with the highest quality instruments and support services to ensure your site operates efficiently and cost-effectively. Our spare parts service is an integral part of this commitment, enabling you to address maintenance needs promptly and keep your equipment running at peak performance.
If you need assistance or would like to enquire about our spare parts service, please contact our head office or email us at sales@codel.co.uk. We are here to ensure you receive the parts you need as quickly as possible, reducing the risk of disruptions and helping you maintain uninterrupted operations.
CODEL Support System
CODEL Support
CODEL Support ticketing system
To access our Support System please click the image above.
Our system, CODEL Support, enables you to submit tickets directly to our technical support team for any issues you may be experiencing with a CODEL product. This platform also houses our product articles, including ‘How-To’ guides and best practices from our knowledge base.
Ask a question
For further information on any of our products, please complete our enquiry form and a member of staff will respond as soon as possible.
You can also call: +44(0)1629 814351
