Service and Maintenance
At CODEL, we believe that exceptional product customer service is the cornerstone of a successful business. We understand that your satisfaction doesn’t end with the purchase of our products; it extends throughout your entire journey with us. That’s why we have built a dedicated and highly-trained customer service team to ensure that your experience is nothing short of outstanding.
We stand by our products and offer comprehensive technical support to ensure your satisfaction. If you encounter any issues or have concerns, our dedicated customer service team will promptly address them. We are dedicated to finding quick and effective solutions with minimal impact or disruption.
James Rivington
Service Team leader
Leif Cole-Butler
Service Engineer
Lincoln Walters
Service Engineer
Always Ready
With optional 24-hour support, our fully qualified engineers provide rapid response, fast diagnosis and efficient repairs to minimise downtime.
Worldwide Support
Our engineers deliver on-site service and maintenance in over 40 countries, providing reliable support across our full product range.
Complete Satisfaction
Every visit includes a detailed service report, helping ensure your systems remain compliant, reliable and operating at their best.
On-Site Service & Maintenance
CODEL’s on-site services include routine maintenance, system calibration, error diagnostics, and product repairs, carried out directly at your facility. This guarantees minimal disruption and reduced downtime.
We also offer Maintenance Agreements for ongoing support, giving customers peace of mind through regularly scheduled inspections, calibration checks, and preventive maintenance to ensure long-term system performance and regulatory compliance.
Factory Service & Repairs
For more comprehensive repairs, our UK-based service and repair department provides a complete inspection and refurbishment process. Using our modern facilities, CODEL’s skilled technicians perform thorough testing, component replacement, and recalibration to restore every system to full working order.
Technical Support
Our technical support team is available by phone and email to provide fast, expert assistance wherever you are. From configuration help and fault analysis to data interpretation, our engineers are committed to helping you get the most out of your CODEL equipment.
No matter where your operation is based, CODEL support is always within reach.
Service Videos:
CODEL Support System
CODEL Support
CODEL Support ticketing system
To access our Support System please click the image above.
Our system, CODEL Support, enables you to submit tickets directly to our technical support team for any issues you may be experiencing with a CODEL product. This platform also houses our product articles, including ‘How-To’ guides and best practices from our knowledge base.
Ask a question
For further information on any of our products, please complete our enquiry form and a member of staff will respond as soon as possible.
You can also call: +44(0)1629 814351
