Service and Maintenance
At CODEL, we believe that exceptional product customer service is the cornerstone of a successful business. We understand that your satisfaction doesn’t end with the purchase of our products; it extends throughout your entire journey with us. That’s why we have built a dedicated and highly-trained customer service team to ensure that your experience is nothing short of outstanding.
We stand by our products and offer comprehensive technical support to ensure your satisfaction. If you encounter any issues or have concerns, our dedicated customer service team will promptly address them. We are dedicated to finding quick and effective solutions with minimal impact or disruption.
Lincoln Walters
Service Engineer
Leif Cole-Butler
Service Engineer
James Rivington
Service Team leader
Always Ready
With the option of 24-hour service support, our fully qualified engineers are ready to respond to your needs quickly and efficiently. Each engineer is trained across our full product range, ensuring fast diagnosis and repair for minimal system downtime.
Worldwide Support
CODEL engineers provide on-site service and maintenance across more than 40 countries. Whether it’s a road tunnel air quality monitor, a power plant CEMS, or a bag filter dust analyser, our team delivers the same level of reliability and expertise everywhere in the world.
Complete Satisfaction
Every visit concludes with a detailed service report outlining the work completed, results, and any recommendations for preventive maintenance. Our goal is to ensure your systems stay compliant, reliable, and performing at their best.
On-Site Service & Maintenance
CODEL’s on-site services include routine maintenance, system calibration, error diagnostics, and product repairs, carried out directly at your facility. This guarantees minimal disruption and reduced downtime.
We also offer Maintenance Agreements for ongoing support, giving customers peace of mind through regularly scheduled inspections, calibration checks, and preventive maintenance to ensure long-term system performance and regulatory compliance.
Factory Service & Repairs
For more comprehensive repairs, our UK-based service and repair department provides a complete inspection and refurbishment process. Using our modern facilities, CODEL’s skilled technicians perform thorough testing, component replacement, and recalibration to restore every system to full working order.
Technical Support
Our technical support team is available by phone and email to provide fast, expert assistance wherever you are. From configuration help and fault analysis to data interpretation, our engineers are committed to helping you get the most out of your CODEL equipment.
No matter where your operation is based, CODEL support is always within reach.
CODEL Support System
CODEL Support
CODEL Support ticketing system
To access our Support System please click the image above.
Our system, CODEL Support, enables you to submit tickets directly to our technical support team for any issues you may be experiencing with a CODEL product. This platform also houses our product articles, including ‘How-To’ guides and best practices from our knowledge base.
Ask a question
For further information on any of our products, please complete our enquiry form and a member of staff will respond as soon as possible.
You can also call: +44(0)1629 814351
